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Product Ordering and Customer Services

Our Customer Services team is available to assist you with orders, pricing requests and sales enquiries.

If you would prefer us to call you back please send us an email on [email protected]

How to Order

Call us on +44 (0) 1276 600 081.

Email us on [email protected]

Alternatively complete and submit an Order Enquiry Form and one of our team will call you back to process the order.

Please have the following information available when placing your order:

  • Company / organisation name
  • Billing address
  • Shipping address
  • Contact name
  • Telephone number
  • Fax number
  • Products to be ordered and quantities


Payment Information

For established customers in the UK the terms are net 30 days. For first time customers two credit references are required before credit terms can be established.

For all other customers including orders received before credit terms have been established will require payment in advance.

All enquiries and orders received for regions which are represented by a Myconostica distributor will be forwarded to that distributor for processing.

Customers will be invoiced and are required to pay in the following currencies, based on your location: US ($), UK (£), Europe (€), Rest of World ($).  Prices are subject to change without notice.  Shipping charges will be added to your invoice. 


Microgen Bioproducts warrants that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. Microgen Bioproducts is not liable for any consequential damages or loss.